Reliance Broadnet (Wimax) Billing woes
I got reliance wimax connection about a month and a half back and I would say its pretty good in terms of speed (I am on the Rs 750/-, 4 GB download plan) but bad in some other ways and nightmarish in some actually. Technically speaking the service goes down for like a day almost every week. This is very frustrating as it comes back predictably in the evening.
Another big issue is with their billing. I got a call today saying that my last bill is about Rs 2100. This came as a shock to me as I am on the Rs 750 a month plan with 4 GB download free in that. Now I am pretty sure that I have not crossed the 4 GB download limit. Now this portal reliancebroadband.co.in is pretty unusable because most things don’t work very well. Half the time it says your usage details cannot be shown as system is going upgradatation !!!! (They can bill me for that usage but cannot show it ..)
I go back and check the usage for the 1 month and it shows me for the first 15 days … Here is a snapshot of one of the screens
As you can see in the screen on 27th I have used around 397000+ MBs which is around 400 GB. With this kind of billing sofware, they have sent me a bill of 2k+. I check my unbilled usage (for about a week and it says 3 GB! and after I complained it started showing as 1.2 GB .. great !)
Now comes the worst part: I register a complaint by emailing them (The guy on call won’t take the complaint). I get acknowledged for the email with a complaint number and next day my internet connection is disconnected. I call up and the guy says I should pay my bill and he cannot give me more details. I send another email and after sometime a guy calls me to say that please go to a webworld and pay Rs 3k . Now this is ridiculous .. My due date for bill is 13th September and I am being asked to pay the last bill and some more already on 6th September. There is no email or call before disconnecting my internet. I had paid my last bill before the due date so there is no justification for this. As an ISP you cannot cut my internet connection whenever you want without any notice and before even the due date for the payment is passed.
I am still waiting for the resolution for this but I wanted to write about it so that people can read and think and then go for this connection. I am sure a few thousand per month is a lot of money for internet connection in India.
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hi i am frm mumbai, iwant to go fr wimax connection, can anybody frm mumbai can give the feedback abt this wimax broadband. pls kindly mail to me. i am wating fr reply…..
hello mr prasad.i have reliance wi-max for the last 7 months and my experience with reliance wi-max in mumbai has been good except on one occasion where i migrated from one plan to another and i would get the speed of the old plan due to wrong configuring of a uneducated network engineer but that problem also got solved in 2-3 months when the network engineer got changed apart from that i have had no problems with speed,conectivity or billing.but my advise to anyone going for reliance wi-max in mumbai would be go for the connection only if the uplink and downlink frequency is greater than or equal to 17 at your place or you will have frequent speed and conectivity problems this suggestion is only for people opting for reliance wi-max in mumbai.
Hi,
Please know the process, how to cancel or else you people need to suffer alot with billing and legal notices…..
I have requested for cancellation of wifi and requested for collection of instrument but till today they have not settled my bill…..
so beaware with reliance wifi …
Hi,guys currently i am using bsnl 500 plan but ,i really need to upgrade to wireless now can any one suggest me….reliance or tata indicom (chennai), pls i need contact details.
mohanraj.k@live.com
Hi All,
I am a successful victim – Means penalized by the harassment of so called India’s best connectivity Reliance Wimax but came out clean. They have a very big communication problem, they don’t interact within their team, one team is for billing, another for complain another for satisfying customers, i must say a very good initiative but whats the point if they cant deliver- In fact dont be surprised if people keep calling you again and again have a nice time with them or blast them off. I think Mr. Anil should rethink what he is giving. So for all the above issues related to billing there is only one way you may solve your issues, write a letter (forget this email and electronic media, their email will bounce !!!! Try it!!!!) and register it to their main office and nodal office. Further send a copy to the Dot Grievance service and TRAI. Then you see things falling in place.Remember you will get a so called legal notice from one SA Associates if your are in Bangalore (God knows what kind of advocates these people are) anyways which is another joke. They will file a case on a person who had disconnected the connection and service – I have informed TRAI on this wonderful notice which i received.
So all my dear friends, as long as you are with reliance they will charge you whatever they give you need to be happy, further if you disconnect still they will charge you further a legal notice for non payment. So be prepared, if you follow my above instructions your issues will be resolved. Let DoT and TRAI team be aware of your problems….make the best use of these departments who are really helpful to help people like us.
Hello Guys
Reliance wimax Cheat ,fraud, and what not these guys say we are the indias best network and cutomer satisfier BULLSHIT.
I bought a connection a reliance Wimax of 1000 KBPS and the sales person told me that you can migrate the plan after your information is updated on the customer service representatives system this took me 3 week with every day calling them and asking if my details are updated on their system then the CSR make false commitment about 24/36/7 hours this will be done but no ones bother to return the call.
Finally after 3 weeks these guys do the updation of my detail on their system (these guys dont work they sleep in the office) then i ask the CSR can i migrate the plan from 1000 KBPS to 400 KBPS with 999 unlimited rental she says no u cannot do so we have changed our policies and rules for the same you can only buy a quarterly plan u pay 8000 and u use our services for a year i said thats bad i want a monthly plan you are suggesting me a Yearly plan with you plans and policies changing according to their requirement.
These guys simply give you the connection and harress you day and night no ones here to help you guys so the simple fact is DONT BUY RELIANCE PRODUCTS FOR SURE and the SALES REPRESENTATIVE WHO ARE WORKING WITH THEM THEY ARE SAYING THE RELIANCE ADAG IS A FRAUD.
Hi, Prateek!
Hope you are in good health.
I am Wimax customer, and I had posted a comment sometime before 2 September 2008. I am unable to check it out here, today. I really need the complete set of comments (best, until today) that have been made against this post. I am going thro’ some difficult times with the billing issue, and partly because of the Usage Tracker application in the broadnet user portal.
Please help at the earliest. Greatly appreciate your time.
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Hi Prateek,
I am having exactly the same problem what you had. I had the same plan 750/-@4GB taken in Aug2008.
In 15 days, I got bill of 8000 and I didn’t download even 500 MB and the connection was stopped.
Later, I contacted the customer care,service provider guys(Vetril Systems), and they said the issue will be solved.
But on Dec2008 I got legal notice.
Then I have sent mails to circle head, revenue assurance responsible in reliance.But there was no response.
Later I came to know from Vetril Systems that the problem is solved and the connection is required to be removed.The networking instruments were taken back by the Reliance comm. persons.
But after 1 year Jan 2010, I have again received a legal notice from reliance for pending bill amount.
Now, I tried to call the the revenue assurance responsible but I am getting no response.
But I got some good info in this blog.
I will try to follow suggestions by Satish.
Thanks.
Hi Prateek/Prakash,
I am also a victim of 750/4GB plan. I have received a bill of 14,000 in 10 days and I have not downloaded even 2GB max.
I am now going to follow the same as advised by Satish and TRAI. First – raise a docket no at customer care, then to noday officer, then to the appelette authority using the form available in the website and then to DoT and TRAI.
Lets see what happens!
Good stuff! I really think this site is speaking the truth. Keep up with the good work! Bertha Jenson
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