Review of Airtel Mobile Office – Works but Sucks

July 30th, 2008 by Prateek Dayal | Print Review of Airtel Mobile Office – Works but Sucks

Airtel Mobile Office basically helps you connect your mobile to laptop and browse the internet. They have two plans, one for Rs 20 a day and other for Rs 99 a week with unlimited browsing in both plans. I have been using it for 3 weeks now and here are the pros and cons

Pros

  • Browsing speed is ok. Like old dial up days. You cannot stream media but pretty much browse other stuff
  • Works on roaming pretty much across India. I could browse in the train too most times.
  • Its not all that expensive given the daily and weekly price and if you compare it with other data cards available in the market

Cons

  • The daily plan stops working at 10 AM the next day no matter when you activate it the previous day.
  • I once activated the weekly pack and I was charged but the pack never worked. On calling the customer care (at STD rates from Delhi) they told me to activate daily pack.  Effectively I lost around 100 bucks
  • The customer service sucks. Don’t expect them to be able to help you with anything at all

I think the cons are not really specific to airtel. They are true with all big companies in India. The attitude is “screw you .. we will treat you whatever way we want and you can’t do anything about it”. Lately I have experienced it with a lot of companies and no matter how much we tweet or blog about our experience the big companies just don’t give a shit about your experience.

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This entry was posted on Wednesday, July 30th, 2008 at 3:35 am and is filed under airtel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
  • http://brants.wordpress.com manuscrypts

    the broadband service guys were pretty good in my case..in fact i keep recommending them too ..hmm

  • http://brants.wordpress.com manuscrypts

    the broadband service guys were pretty good in my case..in fact i keep recommending them too ..hmm

  • http://www.technofriends.in Vaibhav

    Hi Prateek
    I recently moved to Airtel Broadband after having used Sify for close to 1.5 yrs. Though, in my case Sify was excellent but because Airtel has a name to bet on when it comes to Broadband and also because i was getting a better deal for the same price, i decided to move on to Airtel. My experience with the broadband guys was phenominal.. i found them extremely pro-active, caring and very supportive in all the matters i was engaged with them.
    Dont know much about the Mobile stuff.. may be the mobile guys need to learn from thr peers in Broadband.

    Cheers
    Vaibhav

  • http://www.technofriends.in Vaibhav

    Hi Prateek
    I recently moved to Airtel Broadband after having used Sify for close to 1.5 yrs. Though, in my case Sify was excellent but because Airtel has a name to bet on when it comes to Broadband and also because i was getting a better deal for the same price, i decided to move on to Airtel. My experience with the broadband guys was phenominal.. i found them extremely pro-active, caring and very supportive in all the matters i was engaged with them.
    Dont know much about the Mobile stuff.. may be the mobile guys need to learn from thr peers in Broadband.

    Cheers
    Vaibhav

  • Prateek Dayal

    I have also heard great things about the broadband division of airtel. I think the mobile one works completely independently.

  • Prateek Dayal

    I have also heard great things about the broadband division of airtel. I think the mobile one works completely independently.

  • http://photos.enidhi.net Shrinidhi
  • http://photos.enidhi.net Shrinidhi
  • http://vijay-rayapati.blogspot.com/ Vijay Rayapati

    I concur with you , Airtel Tech Support Sucks big time , read my experience here:

    http://vijay-rayapati.blogspot.com/2008/07/whom-to-blame-ms-or-airtel-or-me.html

  • http://vijay-rayapati.blogspot.com/ Vijay Rayapati

    I concur with you , Airtel Tech Support Sucks big time , read my experience here:

    http://vijay-rayapati.blogspot.com/2008/07/whom-to-blame-ms-or-airtel-or-me.html

  • http://www.xboard.us/showthread.php?p=8717718 Tupielpefferma

    thats for sure, man

  • http://www.xboard.us/showthread.php?p=8717718 Tupielpefferma

    thats for sure, man

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    Very interesting post. I really enjoyed reading it.

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  • Dr. Sunil Pevekar

    Airtel has started a new thing with mobile users. It sends SMSes, without the customer asking for it, every day for which it quietly charges Re. 1 per day for each type of SMS. This earns them a revenue of several lakhs per day for sending senseless and irrelevant SMSes. On complaining, the Nodal Officer just rants in general and on being pushed, they just reverse the charges, without ever explaining on whose authority they started this service, in the first place.

    Airtel service is going down. Beware, if you get messages like this, because they are being charged to you. Immediately complain in writing and ask who has authorized this service.

  • http://www.managementparadise.com MBA

    Agrees, Airtel Sucks

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